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Terms & Conditions
Terms & Conditions
All Brandy & Co products are made to order. Delivery varies from product to product and shipping times are an estimate only. We aim for our customers to receive their shirts within fourteen days of order subject to stock, potential shipping delays and volume. Delays once the items have been handed to our couriers are out of our control. If a fabric has been chosen by you is found to be sold post purchase, we will offer you alternative options. If you aren’t happy we’ll refund you the value of the item (unless of course, this was coupled with a promotional offer.)
You agree that any use on this site is at your own risk. We take no responsibility for the way you choose to use your account. You are responsible for maintaining the confidentiality of your account and password. You indemnify us against loss if your account is used without your permission.
Whilst we try to ensure that all the details, description and prices that appear on this website are accurate, errors can occur. If we discover an error in the price of any product or service that you have ordered from Brandy & Co., we will inform you of this as soon as possible and let you know. You will be given the option to cancel your order at no cost or to continue with the order with the correct pricing. If we are unable to successfully contact you, we will treat the order as cancelled. If you cancel or have already paid for the product or service, you will receive a full refund. For packages outside of Hong Kong you will be solely responsible for calculating and paying any and all taxes, custom duties, fees etc. imposed by the destination country in relation to the product or services. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost. For our international customers, please note that all currency conversions are estimated and the final price billed depends on your credit card and bank, and their conversion rates at the time the order is placed. We do not and will not refund the difference in pricing due to estimated foreign currency price displayed. The final price of an item is in United States Dollars (USD) value converted from the price displayed on the site and is dependent on the prevailing exchange rate. This USD value is a charge to the client and is credited to Brandy & Co. Any difference between this amount and the amount on a customer’s credit card statement is attributed to bank charges/commissions for currency conversations. Brandy & Co. has no say or control in determining what these charges are and it is understood that customer will bear these charges (if any).
Payments can be made by Master Card, Visa, and American Express. The safety of your Credit Card information is of paramount importance to us, and we are committed to handling your details according to industry standard PCI Compliance. We do not store any credit card information and your payment details are automatically encrypted when passed through our payment gateway. Upon receiving your order we carry out a standard pre-authorization and fraud detection checks on your payment card to ensure there are sufficient funds to fulfill the transaction. Products will not be dispatched, and services will not be performed until this pre-authorization check has be completed. Your card will be debited once the order has been shipped. We reserve the right to request supporting documentation if we believe an order is fraudulent or to complete payment verification checks. This may include requesting you to contact your payment card provider to provide us with the “Authorization Code” for your transaction for us to compare with our bank. This protects us as a merchant, and you as the consumer, in ensuring that fraudulent credit card transactions are not undertaken on our website. Your IP address will be logged at the time of payment and all fraud related matters are reported to the authorties.
Trademark, Copyright and Restriction
This site is controlled and operated by Sir International Limited a company incorporated in Hong Kong SAR, China. All material on this site including images, illustrations, audio clips and video clips are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the www.brandyshirts.com website owned, operated, licensed or controlled by us is solely for personal and non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including email or other electronic means. Directly or indirectly you must not assist any other person to do so either. Without the prior written consent of the owner, modification of the materials, use of the material on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights and is prohibited. Any use of which you receive any remuneration, whether in money or otherwise is commercial use for the purpose of this clause.
Brandy & Co. tried to be as accurate as possible. However, Brandy & Co. does not warrant that the product description or other content of this site is accurate, complete, reliable, current or error-free. No warranty is provided as to the contents of the website whether express or implied. Our customization software is a computer rendering of the actual fabric. Colors and patterns may appear different based on the screen resolution being used. The final shirt may differ slightly from that of the image being displayed.